A Self Help Instructional Guide To Mediation 

The components to set-up an In-House Mediation Program will be presented. It uses a Train-the-Trainer concept that leads to self-sufficiency in dealing with conflict.

Benefits include:

1. It is a behavior modification program and a preventive approach to conflict.

2. It i...

This is difficult to answer because I see mediation as the magic wand for conflict. Conflicts between friends or people who see each other regularly: work together, in same class, neighbors, play in same park, etc. These conflicts have a tendency to escalate if not han...