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 everyday Mediation... conflict arises dailY

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EVERDAY MEDIATION TRAIN-the-TRAINER MANUAL
332 Pages
  • Skills and theories of mediation.    

  • Practical conflict management.        

  • The causes of conflict.                        

  • Conflict management styles.            

  • Dealing with angry people.            

  • Cross-cultural mediating skills.

  • Writing a workable agreement.    

  • Realistic activities.

  • Mediating techniques: the art of neutrality, the art of questioning,  and the art of listening.

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©2018 by Pinnacle Training & Publishing.  All Rights Reserved (c)

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New Haven, Connecticut 06511

Community Mediation of Connecticut. Connecticut Mediation Associations.

Consultants · Mediation Training · Educational Supplies

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Phone: 1-888-612-4638 or 203-691-6221

www,pinnacletp.com

Pinnacle Training & Publishing

New Haven, CT 06511

All rights reserved 2018

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