everyday Mediation... conflict arises dailY

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EVERDAY MEDIATION TRAIN-the-TRAINER MANUAL
332 Pages
  • Skills and theories of mediation.    

  • Practical conflict management.        

  • The causes of conflict.                        

  • Conflict management styles.            

  • Dealing with angry people.            

  • Cross-cultural mediating skills.

  • Writing a workable agreement.    

  • Realistic activities.

  • Mediating techniques: the art of neutrality, the art of questioning,  and the art of listening.

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